The organization's social environment
https://doi.org/10.31660/1993-1824-2025-4-102-120
EDN: MFBKJG
Abstract
Several factors contributed to the importance of the study of social environment. These factors include enhancing employee motivation, reducing turnover, and retaining valuable staff; increasing customer and companies-partners loyalty; practical effects for management system such as the prevention of conflicts, closure of informational voids, and the facilitation of organizational change. This is particularly important for companies, which have branch networks and employees who working in hard-to-reach and remote locations and in shifts.
The aim of this work is to identify specific social environment factors that have proven critical in analyzing staff turnover, misconduct by employees, and ultimately subsequent defaults on company commitments. The authors of this paper used an anonymous electronic survey among dispatchers, drivers, and maintenance staff as instrument for their study. In addition, they assessed the eNSP loyalty metric of the respondent groups.
The results highlighted communication challenges within the "dispatcher-driver-transport maintenance" team, ranging from the efficacy of communication and ending with a lack of professional knowledge in transport and logistics. This raises the question of forming a social audit system as a form of regular feedback. The practical value of this diagnostic study is its provision of objective data to organizational and branch management, thereby informing decision-making processes. This approach moves beyond guesswork, equipping the management system with precise benchmarks to address and alleviate internal and inter-branch sources of strain.
About the Authors
A. L. Skifskaya
Industrial University of Tyumen
Russian Federation
Russian Federation
Anna L. Skifskaya, Candidate of Sociological Sciences, Associate Professor at the Department of Marketing and Government Administration
Tyumen
A. S. Gyurdzhinyan
Industrial University of Tyumen
Russian Federation
Russian Federation
Alexnadr S. Gyurdzhinyan, Candidate of Sociological Sciences, Associate Professor at the Department of Marketing and Government Administration
Tyumen
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Review
For citations:
Skifskaya A.L., Gyurdzhinyan A.S. The organization's social environment. Proceedings of Higher Educational Institutions. Sociology. Economics. Politics. 2025;18(4):102-120. (In Russ.) https://doi.org/10.31660/1993-1824-2025-4-102-120. EDN: MFBKJG
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